Terms of service

Last updated: August 17, 2026

This website is operated by KOVALO. Throughout the website, “we,” “us,” and “our” refer to KOVALO.

By visiting kovaloshop.com, using our website, or purchasing from us, you agree to these Terms of Service. If you do not agree, please do not use our website or services.

1. Online Store Terms

You must be at least the age of majority in your place of residence or have the permission of a parent or legal guardian to use this website.

You may not use our products or services for unlawful or unauthorized purposes. You must not transmit viruses, malware, or other harmful code.

We may suspend or terminate access to our services if these Terms are violated.

2. General Conditions

We reserve the right to refuse or cancel service where reasonably necessary, including in cases of suspected fraud, abuse, legal restrictions, payment failure, or violations of these Terms.

You may not reproduce, copy, sell, resell, or exploit any part of our website or services without our written permission.

Your information may be transmitted through different networks and adapted to technical requirements. Payment information is encrypted during transmission by our payment providers.

3. Information Accuracy

We make reasonable efforts to keep product descriptions, prices, availability, and other information accurate. However, occasional errors or omissions may occur.

Information on this website is provided for general purposes. We may correct or update information when necessary.

4. Products and Services

Some products may be available exclusively online and may have limited quantities.

We make reasonable efforts to display product images, colors, measurements, and descriptions accurately. Actual colors may vary because of screen settings, lighting, photography, or manufacturing differences.

We may limit product quantities, discontinue products, or restrict sales to certain people, regions, or jurisdictions where permitted by law.

Returns, replacements, and refunds are governed by our Refund and Return Policy.

5. Prices and Payments

Product prices may change without notice. Price changes will not affect an order that we have already accepted, except where correction is permitted or required by law.

You agree to provide complete and accurate billing, payment, contact, and shipping information.

You confirm that you are authorized to use the payment method submitted at checkout.

6. Orders

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean we have accepted the order.

We may reject, limit, or cancel an order for legitimate reasons, including:

Product or pricing errors;
Product unavailability;
Payment failure;
Shipping restrictions;
Suspected fraud or unauthorized resale; or
An inability to fulfill the order.

If we cancel an order after payment has been collected, we will refund the applicable amount to the original payment method.

7. Shipping, Returns, and Refunds

Shipping and delivery are governed by our Shipping Policy.

Replacements, returns, cancellations, and refunds are governed by our Refund and Return Policy.

International orders may be subject to import duties, taxes, brokerage fees, or customs charges. Unless checkout expressly states otherwise, the recipient is responsible for these charges.

Nothing in these Terms limits consumer rights that cannot legally be excluded.

8. Optional Tools and Third-Party Services

We may provide access to tools, applications, payment services, or other features operated by third parties.

Third-party services may be subject to separate terms and privacy policies. We are not responsible for independent third-party services outside our reasonable control, except where applicable law provides otherwise.

9. Third-Party Links

Our website may contain links to third-party websites. We do not control or guarantee the accuracy, security, availability, or content of those websites.

Please review the applicable terms and policies before making a transaction or submitting personal information to a third party.

10. Reviews, Feedback, and User Content

If you submit reviews, images, videos, suggestions, or other content, you confirm that:

You have the right to submit it;
It is accurate and lawful;
It does not violate another person’s rights; and
It does not contain malware, abusive content, or misleading information.

You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, edit, publish, translate, and display submitted content for operating and promoting our services.

We may remove content that violates these Terms or applicable law.

11. Personal Information

Our collection and use of personal information are governed by our Privacy Policy.

12. Errors and Omissions

Our website may occasionally contain errors relating to product descriptions, prices, promotions, shipping charges, delivery estimates, or availability.

We may correct errors and update information. If an error materially affects an order, we will provide any remedy required by applicable law.

13. Prohibited Uses

You may not use the website or services to:

Violate any law or another person’s rights;
Submit false, fraudulent, or misleading information;
Harass, threaten, abuse, or discriminate against others;
Upload viruses, malware, or harmful code;
Attempt unauthorized access to our systems;
Interfere with website security or operation;
Collect another person’s information without authorization;
Engage in spam, phishing, scraping, or automated abuse; or
Infringe intellectual-property, privacy, or other legal rights.

We may restrict or terminate access for prohibited conduct.

14. Intellectual Property

The website and its content—including text, graphics, logos, photographs, videos, interface elements, and software—belong to us, our licensors, or the relevant rights holders.

You may use the website only for personal, lawful shopping purposes. No other license is granted unless expressly stated.

15. Disclaimer of Warranties

We do not guarantee that the website will always be uninterrupted, secure, or error-free.

To the maximum extent permitted by law, the website and services are provided on an “as available” basis. This section does not exclude express product promises, statutory guarantees, or consumer rights that cannot legally be waived.

16. Limitation of Liability

To the maximum extent permitted by law, KOVALO will not be responsible for indirect, incidental, special, punitive, or consequential losses that were not reasonably foreseeable or directly caused by our breach.

Where liability may legally be limited, our total liability relating to a purchase will not exceed the amount paid for the product giving rise to the claim.

These limitations do not apply to fraud, willful misconduct, death or personal injury caused by negligence, or any liability that cannot legally be excluded or limited.

17. Indemnification

Where permitted by law, you agree to indemnify KOVALO against reasonable third-party claims and costs resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person’s rights.

This provision does not apply to the extent a claim results from our own acts or omissions.

18. Termination

You may stop using our services at any time.

We may suspend or terminate access if you violate these Terms, misuse the website, or create a security or legal risk.

Provisions that should reasonably survive termination—including payment obligations, intellectual-property provisions, disclaimers, and limitations of liability—will remain effective.

19. Governing Law and Disputes

These Terms are governed by applicable law without limiting mandatory consumer protections available in your place of residence.

Before beginning formal proceedings, please contact us so we can attempt to resolve the matter. You may bring a claim in any court or consumer dispute forum that has jurisdiction under applicable law.

20. Changes to These Terms

We may update these Terms to reflect changes to our services, operations, or legal obligations.

The updated Terms will be posted on this page with a revised “Last updated” date. Changes will apply prospectively and will not remove rights arising from an order already accepted.

21. Severability

If any provision of these Terms is found unlawful or unenforceable, that provision will be limited or removed only to the minimum extent necessary. The remaining provisions will continue in effect.

22. Entire Agreement

These Terms, together with the policies referenced on our website and any terms displayed at checkout, form the agreement between you and KOVALO concerning your use of the services.

Mandatory law and order-specific terms will prevail where applicable.