Privacy policy

Privacy Policy

Last updated: August 17, 2026

KOVALO operates kovaloshop.com and its related products and services. Our store is powered by Shopify. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our website, purchase our products, use our services, or contact us.

Personal Information We Collect

Depending on how you use our website and services, we may collect:

Your name, email address, telephone number, billing address, and shipping address;
Order, payment status, return, refund, and transaction information;
Account details, preferences, and customer-support records;
Your IP address, device type, browser, network connection, and unique identifiers;
Website activity, including pages viewed, products added to your cart, and interactions with our website; and
Other information you voluntarily provide to us.

Payment information is generally processed by Shopify and relevant payment providers. We do not directly store your complete payment card details.

Sources of Personal Information

We may collect personal information:

Directly from you when you place an order, create an account, or contact us;
Automatically through cookies and similar technologies;
From Shopify, payment providers, fulfillment partners, shipping carriers, analytics providers, advertising partners, and other service providers.

How We Use Personal Information

We may use personal information to:

Process payments, orders, deliveries, returns, replacements, and refunds;
Provide customer support and send order-related notifications;
Create and maintain customer accounts and remember your preferences;
Improve our website, products, services, and shopping experience;
Send marketing communications where you have consented or where permitted by law;
Analyze website and advertising performance;
Detect and prevent fraud, abuse, and security incidents;
Comply with legal obligations and resolve disputes.

You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the message. You may still receive non-promotional communications concerning your orders, account, security, or customer-service requests.

How We Disclose Personal Information

We may disclose personal information when reasonably necessary to:

Shopify, which hosts and powers our online store;
Payment processors and financial-service providers;
Suppliers, fulfillment providers, warehouses, and shipping carriers;
Website hosting, analytics, customer support, advertising, marketing, fraud-prevention, and security providers;
Government authorities, regulators, courts, or law-enforcement agencies where required by law;
Parties involved in a merger, acquisition, restructuring, financing, bankruptcy, or sale of assets.

We disclose only the information reasonably necessary to provide our services, fulfill orders, maintain security, or comply with applicable law.

Shopify

Our store is hosted by Shopify. Shopify processes information about your access to and use of our website to provide and improve its services.

You can learn more about Shopify’s privacy practices here:

https://www.shopify.com/legal/privacy/consumers

You may also access Shopify’s Privacy Portal here:

https://privacy.shopify.com/

Cookies and Advertising

We and our service providers may use cookies, pixels, and similar technologies to:

Operate shopping cart and checkout functions;
Remember your preferences;
Analyze website performance;
Prevent fraud;
Measure and deliver advertising.

You may manage cookies through your browser settings. Blocking essential cookies may prevent parts of our website from functioning correctly.

Depending on where you live, you may have the right to opt out of targeted advertising or certain sales or sharing of personal information. You can use any privacy-choice tools displayed on our website or contact us using the email address below.

Where required by applicable law, we may recognize Global Privacy Control signals.

Data Security and Retention

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no internet transmission or storage method can guarantee absolute security.

We retain personal information only for as long as reasonably necessary to fulfill orders, provide services, maintain business and legal records, resolve disputes, prevent fraud, and comply with legal obligations.

International Data Transfers

We, Shopify, and our other service providers may process personal information outside your country or region.

Where required by law, we use recognized safeguards for international data transfers, such as standard contractual clauses or other lawful transfer mechanisms.

Children’s Privacy

Our website is intended for a general audience and is not directed to children. We do not knowingly collect children’s personal information in violation of applicable law.

If you believe that a child has provided personal information to us, please contact us to request its deletion.

Your Privacy Rights

Depending on your location, you may have the right to:

Request access to or a copy of your personal information;
Correct inaccurate personal information;
Request deletion of personal information;
Restrict or object to certain processing;
Request data portability;
Withdraw consent;
Opt out of targeted advertising or certain sharing of personal information;
Submit a complaint to a relevant data-protection authority.

These rights may be limited by applicable law. To protect your information, we may need to verify your identity before processing a request.

To exercise a privacy right, contact us using the email address below and use “Privacy Request” as the subject line.

Third-Party Links

Our website may contain links to third-party websites and services. These third parties maintain their own privacy and security policies. We are not responsible for their content, privacy practices, or security.

Please review their policies before submitting personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect operational, legal, or regulatory changes. The updated policy will be posted on our website with a revised “Last updated” date.