Refund policy

We stand behind the quality of our products. If your item arrives defective, damaged, incorrect, or significantly different from its description, we will offer a free replacement or an appropriate refund.

Defective, damaged, or incorrect items

Please email support@kovaloshop.com with:

Your order number
A description of the issue
Clear photos or videos of the item
A photo of the packaging and shipping label

Once approved, we will provide a replacement at no additional cost or issue an appropriate refund.

Customer selection errors

Please carefully check the size, color, design, model, quantity, shipping address, and other product options before placing your order.

We generally do not accept returns or exchanges caused by customer selection errors or a change of mind. Other return requests may be reviewed individually, but approval is not guaranteed.

Approved returns

Do not return an item without contacting us first. Unauthorized returns will not be accepted.

If your return is approved:

We will provide the correct return address.
The item must be unused, unworn, unwashed, undamaged, and in its original packaging.
Customers are responsible for return shipping unless the return is caused by a confirmed defect or our error.
Original shipping charges are non-refundable unless required by law.

Refunds

After an approved return is received and inspected, please allow 3–5 business days for us to process the refund to your original payment method.

Your bank or payment provider may require additional time to post the refund.

Late or missing refunds

If you have not received an approved refund:

Check your original payment account.
Contact your bank or payment provider.
Email support@kovaloshop.com with your order number if the refund is still missing.